![]() ![]() I have completed two online complaint forms (which are US-centric and do not allow for UK addresses or phone numbers) and have not received a reply, despite leaving email details and my UK number in the narrative. The customer contact line she gave me was employee only one and duly cut me off. On my last day of vacation some three days later I again went back to the cinema, where a different manager told me "there was nothing" she could do as it was now too late for her to authorise a refund. On the day of the booking, concerned that I hadn't received any e-tickets I went to the cinema an hour before where the dismissive manager told me this was a regular glitch and my payment would be refunded and I needed to buy new tickets as "there was nothing he could do." Not wanting to disappoint my 9 year old, I duly did this and guess what? Yes, the £29 cost of the e-tickets was not refunded to my account. I paid by debit card and my UK account was immediately debited, two days before the showing. Whilst on holiday from the UK I booked tickets on the Regal website for myself and young son to see Spiderman No Way Home. The refund is still uly shocking service (or lack of.) ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |